SHIPPING AND DELIVERY
Delivery Options Overview
Upon order processing, your products undergo a thorough inspection to ensure impeccable quality. Subsequently, they undergo a final quality check before being expertly packed and handed over to our trusted delivery partner.
Our delivery partners promptly transport your package to your specified address. In the event of any difficulties reaching you or arranging a suitable delivery time, they will promptly communicate with you to resolve the matter.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Our products are carefully packaged in either cardboard boxes or shopping bags, accompanied by your invoice. Each item is individually wrapped in bubble wrap for added protection. Fragile items, such as bottles, receive additional layers of bubble wrap to ensure safe transit.
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Delivery Charges: |
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| Within Dhaka: |
80 BDT |
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Outside Dhaka: |
130 BDT |
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Estimated Delivery Time: |
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Within Dhaka: |
2-3 days |
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Outside Dhaka: |
3-5 days |
Please note that delivery times may be subject to delay due to factors beyond our control, such as political events, environmental conditions, transportation issues, or other unforeseen circumstances.
Return and Refund Policy
- When purchasing products from the shop, you must check and buy in front of the salesperson at the shop. Later problems will be covered under the warranty if the product has a warranty.
- In the case of online orders, after receiving the delivery of the product, if there is a manufacturing defect in the product, it must be reported to our hotline within 24 hours. However, the product must not be scratched and the product box must be intact otherwise it is not exchangeable.
- After receiving the product of the online order from the delivery man, if the box looks like it is not the product you ordered, then if you open the box and use the product and destroy the box, the product will not be exchangeable later.
- Defective products are exchangeable from our shop. In this case, our experts will observe the defect in the product and take steps to change it.
- If the buyer wishes to exchange or exchange the defective product through the delivery man, an exchange charge of Rs.200/- will be applicable.
- Only courier charges will be applicable outside Dhaka. If the product is found broken or burnt/burned after delivery, the buyer shall bear the full responsibility of the product.
- The product is not refundable or exchangeable after receiving the product from the delivery staff as per the description on Device Pandora's website.
- Any kind of software/software license is not returnable or refundable after purchase.
- Refunds may take 3 to 10 working days after product returns or for acceptable reasons, and longer for online payments.
- In the case of a courier, the buyer must not accept the product from the courier if the product is broken or the packet is torn. If the courier damages the product, the buyer will accept it as his own responsibility and no complaint will be accepted later in this regard.
- If the esteemed customer has received any kind of cashback at the time of payment, then the amount equal to the cashback will be deducted while making the refund.
